Frequently asked questions
General Information
MATCH Hospitality Asia is a service provider for the Official Hospitality Programme for the FIFA Intercontinental Cup Qatar 2024™.
Our event experience in the region puts us in a unique position to support your FIFA Intercontinental Cup Qatar 2024™ requirements and create a highly enjoyable, seamless and successful event. MATCH Hospitality Asia is related to the Byrom Group (you can find more information on Byrom plc).
Yes, you can purchase Official Hospitality packages (match ticket combined with hospitality services at the stadium) on our website here.
For more information about Hayya and entry visa permits, please visit Hayya’s website.
Online Account & Registration
To create and activate an online account, follow the steps below:
1. Go to https://hospitality.fic24.com.com/en/e-commerce/login/
2. Click on the Login icon at the top right of the page
3. Access the Register form under the login section
4. Fill in the registration form with all the required information
5. Read and accept the Website Terms of Service and Privacy Policy
6. Click on the ‘register’ button
7. A ‘Confirmation of Account’ email will be sent to the email address you have provided
Please check your spam or junk-mail folder. Your email service provider may have filtered the ‘Confirmation of Account’ email into one of these folders. To avoid this problem in the future, please add our Websales address 'enquiries@match-asia.com' to your ‘safe senders list’, or the equivalent. Furthermore, in order to receive important event updates if you have purchased hospitality packages, we suggest that you add 'enquiries@match-asia.com' to your ‘safe senders list’ as well. This will ensure that you will receive all essential communications from MATCH Hospitality Asia. If you have checked your junk and spam folders and still do not have an email, please contact us at enquiries@match-asia.com.
No. Webshop registration can only be done online and a valid email address is required to register an account. All communication relating to your hospitality purchase(s) will be sent via email. It is important that you always keep your email address updated in the Preferences tab of the 'My Account' section of the website.
All online customers are required to create an account before purchasing hospitality packages. Your online account allows you to:
• Purchase and request available products
• Amend your account details
• View all your purchases
• Receive important event information
If you subscribe to our newsletter, we will also send you important updated offers and products that may be of interest to you.
You can get a new password by going to the login page and clicking on the ‘Forgot your password?’ hyperlink under the login section. A new password will be sent to the email address linked to your online account, once you have followed the guided steps.
Once logged into the website, you can change your password by:
1. Accessing the ‘My Account’ tab
2. Clicking on ‘Change my password’
3. Following the guided steps
If you do not remember which email address was used at the time of registration, please send an email to enquiries@match-asia.com. Please note that we reserve the right to request identity documents to verify your identity.
If the email address linked to your account is no longer active or valid, please notify us at enquiries@match-asia.com and we will update your account on your behalf. Please note that we reserve the right to request identity documents to verify your identity.
The account holder is the person who maintains and holds responsibility for the account with MATCH Hospitality Asia. All communication regarding the account will be emailed to the account holder only. The account holder is responsible for keeping MATCH Hospitality Asia informed of any changes to the initial shipping address, contact and personal details provided.
Amendments to your account information can be done and managed online at https://hospitality.fic24.com.com/en/e-commerce/login/. Please login using your registered email address and password. Under the ‘My Account’ section you will be able to manage your account online, purchase and request hospitality products, as well as amend account information and change your password. You will also be able to view all purchases linked to your registered email address as well as receive updates relevant to your purchase and hospitality experience.
Yes. During the checkout process, please select ‘Use different billing address’ and/or ‘Use different shipping address’ tick-box/s, if you wish to specify alternative billing or shipping information.
We do not save payment card information, and therefore there is no need to update your account. For each purchase made on our website, you will be prompted to supply valid payment card information specific to that transaction.
If you tick the box agreeing to share your information with other third parties, MATCH Hospitality Asia may share your contact details with the appointed Sales Agents in your country, or select companies who may contact you offering other travel and tourism products in connection with the FIFA Intercontinental Cup 2024™. Because we value you as our customer and care about your privacy, if you want to change your communication preference at any time and do not want us to share your details with our select group of companies, please contact us via email at enquiries@match-asia.com.
Please read the website’s Privacy Policy for a general description of how we use personal information obtained from this website. If you purchase hospitality packages, then please also read the data provisions included within the Sales Regulations for a description of how we use personal information obtained as a result of your purchase transaction.
Please contact us via email at enquiries@match-asia.com.
About Official Hospitality Packages for the FIFA Intercontinental Cup Qatar 2024™.
Each hospitality package includes:
• An individual match ticket, which will give you access to watch the game live, from a stadium seat. The location of the seat is dependent on the hospitality product purchased and will be determined by MATCH Hospitality Asia in due course*.
• A range of on-site hospitality benefits and catering services on match day at the stadium. Service levels and benefits differ per hospitality product*.
• Access to an exclusive hospitality area. The hospitality area is either private or shared, inside or outside the stadium, according to the hospitality product purchased*.
• Dedicated welcome area with hosts.
• Commemorative gift.
• Parking**.
For further detailed information, please refer to the hospitality package product descriptions.
*The level of exclusivity, inclusions, stadium seat locations and hospitality areas on match day will be determined by MATCH Hospitality Asia and will be dependent on the hospitality product you purchase.
** Parking passes are (i) subject to availability and final confirmation by MATCH Hospitality Asia, (ii) must be specifically requested in writing, and (iii) will, unless MATCH Hospitality Asia determines otherwise (at its sole discretion), be allocated on the basis of one (1) automobile space per match for every four (4) hospitality packages purchased per match or one (1) bus space per match for every forty (40) hospitality packages purchased per match. Please submit your parking request to enquiries@match-asia.com quoting your order number in the subject line as soon as possible.
Hospitality packages are available in four different product tiers, each offering their own unique hospitality experience and service levels. This allows you to select the hospitality product best suited to your budget and needs.
MATCH Club offers the true fan experience, while MATCH Business Seat allows you to network and entertain in comfort and style. The Pearl Lounge and MATCH Private Suite are our premier products and most refined hospitality offerings. Please refer to the full product descriptions here for further information. Once you know which hospitality product is right for you, take a look at the different series or matches which are available here.
A hospitality series is a collection of matches bundled by venue, team or stage of the tournament. You can purchase a particular hospitality series in our MATCH Private Suite product. See more information on our hospitality products and the service levels they offer here.
The prices shown are at a per person rate, with the exception of MATCH Private Suite. For each ticket-inclusive hospitality package purchased, one (1) person will be admitted into the stadium and applicable hospitality area on match day.
• Pearl Lounge: Per person rate. There is a minimum purchase requirement of four (4) hospitality packages per purchase.
• MATCH Private Suite: Prices indicted are per suite. Suite prices vary based on the size of the suite (number of seats) and suite location. MATCH Private Suite pricing is set and will not be adjusted according to the number of guests that attend on match day.
• MATCH Business Seat: Per person rate. There is a minimum purchase requirement of four (4) hospitality packages per purchase.
• MATCH Club: Per person rate. There is a minimum purchase requirement of two (2) hospitality packages per purchase.
Category 1 is the highest ranked match ticket seating category at FIFA football matches, located in what FIFA designates as the primary areas of the stadium. FIFA determines the categorisation of each seat in the Stadium on a match-by-match basis. This means that (i) the Ticket Category may vary from match to match; (ii) all Ticket Categories may comprise stadium seats of the lower and upper tier, (iii) the Ticket Categorisation remains unaffected from any conditions on the Match day, such as weather conditions; and (iv) Ticket Category boundaries may vary from match to match.
Specific MATCH Private Suites can be selected at the time of purchase, and your MATCH Private Suite number will be contained on your Confirmation of Order. For Pearl Lounge, MATCH Business Seat, and MATCH Club purchases, exact seat and row numbers will not be assigned at the time of purchase. Seats will be allocated by MATCH Hospitality Asia in the area specified in the product description. Please be aware that the seating in each stadium and at each match is configured differently, and that ticket category boundary locations may differ from match to match.
Exact seat and row numbers will not be assigned at the time of purchase. When you receive your hospitality kit, containing your match ticket providing information relevant to your hospitality experience, you will know which seats have been allocated to you.
You will not be able to change your seat locations once they have been assigned. If you have a seating requirement (e.g. disability), please contact MATCH Hospitality Asia at enquiries@match-asia.com as soon as possible. Please note, changes cannot be guaranteed.
MATCH Hospitality Asia will use all reasonable efforts to ensure that hospitality purchases in the same product category, for the same match and under a single order, will be seated next to or close to each other in the stadium and subject to seating availability at the time of assignment.
Match tickets for multiple orders made under separate purchases will not be assigned seats adjacent to each other or in the same block unless requested in writing to enquiries@match-asia.com. We will only be able to assist you with this request if all your purchases are for the same hospitality product. All requests will be subject to approval. Please refer to the Hospitality Sales Regulations for further information regarding seat assignments.
Once purchases have been finalised, there is no restriction in place which prevents large groups being seated together, subject to seating availability. However, please be advised that FIFA and/or MATCH Hospitality Asia reserves the right to split up groups within the stadium if it believes in its sole discretion that a risk of ambush marketing may occur.
Kick-off times have been published but are subject to change. Please refer to the Match Schedule for the current times as disclosed by FIFA. It is advisable to check kick-off times the day before Match Day. Hospitality opening times are usually three (3) hours before kick-off and one (1) hour after the final whistle.
No, hospitality packages do not include match day transportation of any kind. Hospitality packages include on-site hospitality services and benefits at the stadium (on match day) as well as a match ticket. Please note that ground transportation is not included and it is the customer’s responsibility to arrange transportation to the stadium and ensure arrival in a timely manner. Please refer to the hospitality products section for the full details on hospitality inclusions.
Official Hospitality packages do not include flights, accommodation or anything else not specifically listed in the package inclusions. Hospitality packages include on-site hospitality services and benefits at the stadium (on match day) as well as a match ticket. Please refer to the hospitality products section for the full details on hospitality inclusions.
At present, Qatar offers easy visa-free entry to over 100+ countries. You can view the full list and explore visa requirements at https://www.visitqatar.qa/en/plan-your-trip/visas. Should you have any doubts, it is always best that you consult your local foreign office to confirm what visa requirements may be applicable to you. Please note that neither FIFA nor MATCH Hospitality Asia assume any liability or responsibility with respect to the application, issuance, and use of any travel documents or the accuracy of information provided, which may be subject to change.
Making a Purchase
No, you must create an online account on https://hospitality.fic24.com.com/en/homepage/ to be able to purchase any hospitality packages online.
You will be able to view your online purchases in the ‘My Account’ section of the website under ‘View my orders’, once logged in with your registered email and password.
ONLINE PURCHASES:
Online purchases are immediate and you will receive a Confirmation of Purchase detailing your order via email, as soon as the online payment card has been successfully processed. Your online acceptance of all the Sales Terms and Conditions forms a legally binding contract with respect to the products you purchased from MATCH Hospitality Asia in accordance with the applicable Hospitality Sales Regulations.
ONLINE ORDER SUBMISSION:
In order for MATCH Hospitality Asia to process your request, please follow the steps below:
1. Log in to your Account
2. Enter the name of the person the order is accepted by,
3. Confirm your acceptance of the FIFA Intercontinental Cup Qatar 2024™ Offline Hospitality Sales Regulations and other relevant disclaimers,
4. Place your order.
Alternatively you may sign and return a scanned copy of the Order form to hospitalitysales@match-asia.com
By completing, signing and sending the Order Form to MATCH Hospitality Asia, you are making an offer to enter into a legally binding contract for the purchase of the requested hospitality packages, subject to the MATCH Hospitality Sales Regulations, the FIFA Intercontinental Cup Qatar 2024™ General Ticketing Terms and Conditions, the Stadium Code of Conduct and the product descriptions of the requested products. All documents can be downloaded and read here, and are available on request . A binding contract will come into force if and when MATCH Hospitality Asia accepts your offer and issues a Confirmation of Purchase.
All transactions are carried out using a secure server technology powered by CyberSource and Commercial Bank of Qatar. Please also see Website Terms of Service for further information.
The maximum number of packages you can purchase online is 40 packages per match. For requests larger than 40 packages, please contact hospitalitysales@match-asia.com. FIFA will need to approve any purchases of over 40 packages per match made by a single company or individual. MATCH Hospitality Asia reserves the right to split up groups within the stadium.
Information on last-minute hospitality package purchases will be made available closer to the event. All hospitality packages remain subject to availability and are sold on a first-come, first-served basis until sold out.
Hospitality packages cannot be used for any commercial or marketing purposes including promotions and advertising campaigns, or as prizes in competitions, lotteries or sweepstakes. Hospitality packages are for the corporate or private use of you and your invited guests only and may not be commercialised or transferred (including for financial gain). The purchase of hospitality packages does not grant the right to, or permit you and your invited guests only to exercise any marketing, advertising or promotional activities with respect to the FIFA Intercontinental Cup Qatar 2024™. More detailed rules are set forth in Section 11 of the Hospitality Sales Regulations.
No, there are no discounted rates. Each hospitality package is sold at a standard price, regardless of the quantity of packages purchased.
There are no discounted rates for children. Each hospitality package is sold at a standard per person rate regardless of the age of customers.
Children, regardless of age, cannot get in for free. Every person entering the stadium perimeter and hospitality areas must have a match ticket, and applicable hospitality access devices.
Hospitality areas’ opening and closing times are usually three (3) hours before kick-off and one (1) hour after the final whistle. Subject to change without prior notice.
The seating configuration in each stadium and hospitality area will vary:
• Pearl Lounge and MATCH Business Seat guests shall be assigned a table. Depending on the size of the group the exact table reservation configuration, reservations will be subject to availability and confirmation.
• MATCH Private Suite seating configurations will vary depending on the size and design layout of each suite.
• Open seating, which will be made available on a ‘first-come, first-served basis’, will apply in the MATCH Club hospitality areas, where there will be tables of varying sizes.
Please refer to the full product descriptions here for further detailed information.
Entertainment programmes will be confirmed nearer to the tournament but could include live bands, videos, games, artist performances etc. Entertainment may differ between stadiums and hospitality product levels.
All sales are final and cannot be cancelled. No refunds will be made to any MATCH Hospitality Asia customer under any circumstances, except with respect to:
i. The cancellation of any hospitality package in the circumstances described in Section 4.7 or 5.6 of the Hospitality Sales Regulations.
ii. The cancellation of any match in the tournament in the manner outlined in Section 14.3. of the Hospitality Sales Regulations.
Please refer to the Hospitality Sales Regulations for further information regarding cancellations and refunds.
No. The transfer and/or re-sale of hospitality packages and official match tickets, hospitality access pass, parking pass or any other component included in the hospitality package is strictly prohibited. You are not permitted to resell hospitality packages, individually or as part of a travel package (for example combining flights, hotels and hospitality tickets). Hospitality packages are for each customer’s own personal use or corporate use for privately invited guests and may not be transferred for financial gain.
Please refer to the Hospitality Sales Regulations for further information regarding the resale and transfer of hospitality packages.
No. You are prohibited from conducting any exchange or other transfer (other than the provision to an invited guest) of any hospitality package, match ticket, hospitality access pass, or any other benefit or service provided in connection with a hospitality package. More detailed rules are set out in the Hospitality Sales Regulations.
All sales are final and it is not possible to exchange your purchased match for a different match.
Payment Information
Payments for all purchases must be received in full in the currency identified during the purchase process, and subsequently confirmed in the Confirmation of Purchase.
Please be advised that the transaction will be processed in USD, and your invoice will reflect the USD amount. All bank charges, payment charges, currency conversion charges, currency exchange control charges, credit card charges and any other charges incurred in connection with any payment obligation on the part of the Customer will (to the extent permitted by applicable law) be the sole responsibility of, and be borne by, the Customer.
Any payment, currency conversion, currency exchange control, credit card charge or other charges incurred in connection with any payment obligation outlined in Section 6 of the Hospitality Sales Regulations, will be the sole responsibility of the customer in addition to the price of the hospitality packages.
Any VAT and/or other consumption or applicable local tax, fees or dues will be reflected in the Confirmation of Purchase and/or relevant invoice at the applicable rate and shall be payable by the customer. There are no exemptions regardless of the domicile.
Products purchased directly online must be paid for with a valid payment card at the time of purchase. MATCH Hospitality Asia prefers Visa. Any payment, currency conversion, currency exchange control, credit card charge or other charges incurred in connection with any payment obligation outlined in Section 6 of the Hospitality Sales Regulations, will be the sole responsibility of the customer in addition to the price of the hospitality packages.
All online payments must be made with a Visa credit/debit card, a Mastercard or an American Express card. MATCH Hospitality Asia prefers Visa.
If you choose to pay immediately via Visa card or another accepted payment card, full payment is required at the time of purchase. For orders over USD 5,000, you will be given the option to ‘Submit an Order’ instead of paying immediately online. Please note that any hospitality package requests received by submitting an order online, will remain subject to availability until formally reserved in a Confirmation of Purchase issued by MATCH Hospitality Asia. Alternatively, please send an email detailing your request to hospitalitysales@match-asia.com and a sales administrator will contact you directly.
No. Online purchases cannot be split across multiple cards. If the order is over USD 5,000.00 and you wish to make payment via wire transfer or in installments, you can click on ‘Submit an Order’ instead of paying and confirming your order immediately. Please note that any hospitality package requests received by submitting an order online, will remain subject to availability until formally reserved in a Confirmation of Purchase issued by MATCH Hospitality Asia. Alternatively, please send an email detailing your request to hospitalitysales@match-asia.com and a sales administrator will contact you directly.
You can contact your bank directly, requesting an increase to your payment card limit. If this is approved, you will be able to conclude your online purchase. Alternatively, if your order is over a USD 5,000.00, you have the option to ‘Submit an Order’ instead of paying and confirming your order immediately, with the option to pay later via bank transfer, accepted payment cards and in installments. Please note that any products which are requested, when submitting an order online, remain subject to availability and will only be formally reserved when a Confirmation of Purchase is issued by MATCH Hospitality Asia. Alternatively , please send an email detailing your request to hospitalitysales@match-asia.com and a sales administrator will contact you directly.
This payment processing error could have occurred due to one or more of the following reasons:
a. The payment window/browser closed before payment could be successfully processed
b. The answer from the payment provider has taken too long and the session is lost
c. The payment failed or is rejected by the payment provider
d. The bank declined to authorise payment for various reasons such as the value of the transaction
e. The payment card is not 3D secure and/or enabled for online payment
f. The payment card type used is not Visa, MasterCard or American Express
Please note that payment should not have been processed, and therefore you need to contact your bank or payment card company directly for further assistance so that the potential cause of the payment error can be resolved.
If you have not received a Confirmation of Purchase, a payment error has occurred during your transaction. Therefore, payment has not been processed by our system, your payment card has not been charged and the order reflecting under your account has not been finalised or confirmed. This payment processing error may have occurred due to one or more of the following reasons:
• The payment window/browser closed before payment can be successfully processed
• The answer from the payment provider has taken too long and the session is lost
• The payment failed or was rejected by the payment provider
• The bank declined to authorise payment for various reasons such as the value of the transaction
Please note that since payment should not have been processed and the order is not valid, you will be required to re-purchase the hospitality packages. Should the problem persist, you will need to contact your bank or payment card company directly for further assistance.
Packages can be paid for by accepted payment cards or an order can be submitted online for further offline processing. In order for MATCH Hospitality Asia to process your request, please follow the steps below:
• Log in to your Online Account
• Enter your details
• Confirm your acceptance of the FIFA Intercontinental Cup Qatar 2024™ Offline Hospitality Sales Regulations and other relevant disclaimers,
• Place your order.
Alternatively you may sign the attached Order form and upload it to your Account here or, return a scanned copy of the Order form to hospitalitysales@match-asia.com. E-signatures on the Order Forms will be accepted.
Should you wish to pay via payment card, our Finance department will send you a secure card payment link separately to the registered email address, where you will be able to make payment. We ask for proof of payment in each case to be able to track the payments made by each customer.
The reason for this could include, but may not be limited to, the following:
• The payment window/browser was closed before payment was successfully processed
• The payment card used was not 3-D secure and/or enabled for secure online payment
• The 3-D online secure verification process was not completed or successfully processed
• Your bank declined to authorize payment for various reasons, such as the value of the transaction
• The CVV entered was incorrect
• No response was received from the bank
• The payment limit on the payment card may have been exceeded
• Payment card type used was not Visa, MasterCard or American Express
• Please note that since the payment has not been released your order is not valid. You will therefore be required to re-select the Hospitality Packages which you would like to purchase offline in order to secure them.
OFFLINE PURCHASING - Should you wish to process your purchase the Hospitality Packages offline, kindly:
• Download* and complete the attached Order Form with your personal details.
• Indicate which hospitality package(s) you would like to purchase as well as the quantity.
• Physically sign the Order Form and return a scanned copy of the Order Form to hospitalitysales@match-asia.com. By returning the signed Order Form, you acknowledge your acceptance of the:
• Order Form as well as the Offline Hospitality Sales Regulations
• FIFA Intercontinental Cup Qatar 2024™ Ticket Terms of Use (subject to availability from FIFA. Please refer to Section 1.3 of the Offline Hospitality Sales Regulations)
• Stadium Code of Conduct (subject to availability from FIFA. Please refer to Section 1.3 of the Offline Hospitality Sales Regulations)
• Product Description
• List of Matches and Match Schedule
*Kindly note that you must download and save the Order Form PDF on your PC before you will be able to edit it and place an order. The PDF can only be viewed online. Should you still encounter any issues, you may indicate which sessions you wish to purchase as well as the quantity by hand.
When completing and returning your Order Form, please take note of the following:
• All forms and correspondence must be directed to hospitalitysales@match-asia.com for processing.
• Selected number of Hospitality Packages and personal information on the last page must be clearly visible in order to process your request.
• All Hospitality Packages are subject to availability at the time of purchase.
• Please be sure to read the payment terms which are detailed on the last page of the Request Form.
Once your correctly completed Order Form has been received, subject to availability and internal approval, you will receive the following:
• Confirmation of Purchase detailing the Hospitality Packages purchased.
• The corresponding invoice with our banking details so payment can be made by either bank transfer or accepted payment card* (Visa, MasterCard or American Express).
*Please advise if you prefer to pay via payment card so that our Finance department can send you a secure payment card link to your registered email address, from where you will be able to process the payment as required.
After Sale/Customer Service Information
The ticket collection process for FIFA Intercontinental Cup Qatar 2024™ will be informed in due course. You will be informed of the procedure via email. In the meantime, you may refer to Section 7 of the Hospitality Sales Regulations for further information regarding collection of hospitality package components, which include but are not limited to, your match ticket and parking pass, if applicable.
Subject to Sections 7.2-7.8 of the Hospitality Sales Regulations, MATCH Hospitality Asia will ensure that match tickets and any other applicable hospitality package components will be made available for collection by the customer at a Hospitality Collection Centre, in accordance with policies to be established by MATCH Hospitality Asia.
Hospitality packages will be made available for collection at a Hospitality Collection Centre in Qatar. Collection time slots must be specifically requested and confirmed with MATCH Hospitality Asia in writing at enquiries@match-asia.com or booked online via the My Account section of the website. Hospitality package collection appointments are subject to availability and confirmation, in accordance with policies established by MATCH Hospitality Asia. The customer will have been notified of these policies.
Each hospitality kit will contain an individual match ticket, providing information relevant to your hospitality experience.
Provided all orders are fully paid and processed, you should be able to collect all orders at the same time.
No company or individual name can be printed on the ticket.
Each match ticket will include, but not limited to, the following information:
• Seat information and number
• Match fixture (match number + date + time)
• Barcode for access control
• Designated hospitality area
• The standard terms and conditions
Any match ticket which has become damaged in any way and is, as a consequence, unreadable, may not be accepted for admission to, or use at, a stadium. It is the sole responsibility of the customer to immediately notify MATCH Hospitality Asia, in writing, if any ticket or parking pass that is delivered or collected is damaged in any way. FIFA and MATCH Hospitality Asia shall not be responsible or liable in any way to a customer or any third party for any lost, stolen, damaged, destroyed, forgotten or mutilated ticket or other hospitality package component, once delivered or collected by the customer.
MATCH Hospitality Asia reserves the right to determine whether to issue replacement of match tickets in the event of any occurrence of the circumstances outlined in the Hospitality Sales Regulations, and to determine the conditions which may apply to any such replacements. A police report must be provided and submitted to MATCH Hospitality Asia.
Should you or your guest(s) have any dietary restrictions or requirements, please submit these requests as soon as possible via email to enquiries@match-asia.com Quoting your order number in the subject line. Please note dietary requests remain subject to approval and it may not be possible to accommodate requests received close to match day.
Seat assignment requests, which are subject to availability and final approval by MATCH Hospitality Asia, must be specifically requested in writing to enquiries@match-asia.com so the request can be registered. Kindly note that your request will only be eligible if the hospitality packages purchased are for the same match and for the same hospitality product.
Limited numbers of spaces are available in each stadium for wheelchair users. Spaces will be allocated on a first-come, first-served basis. Customers who require special assistance due to a disability (including but not limited to wheelchair seating as well as wheelchair access to hospitality facilities and/or the stadium) should notify MATCH Hospitality Asia prior to completing a purchase to ensure that the correct facilities can be made available. Once a purchase has been completed, should a guest who requires special assistance due to disability be invited, the customer should promptly notify MATCH Hospitality Asia at enquiries@match-asia.com as soon as reasonably possible. MATCH Hospitality Asia will use reasonable efforts to provide such special assistance (subject to availability) and all such requests remain subject to confirmation from MATCH Hospitality Asia.
Disabled people and people with limited mobility will be permitted to enter the stadium with a manual or electric wheelchair or mobility scooters. Wheelchairs and mobility scooters designed for transportation of people with limited mobility must be equipped with three (3) or four (4) wheels. They may not be no more than 700mm wide and 1,300mm long with a turning radius not exceeding 900mm and a turning width not exceeding 1,500mm. Electric wheelchairs and scooters shall not be permitted to go above a speed limit of 6km/h. Wheelchairs and mobility scooters whose parameters do not meet these requirements will be denied entry to the stadium.
MATCH Hospitality Asia will not be able to provide any accreditation to customers for their assistants or staff. Each person who attends the match (even if they are there as a helper or an assistant) must be in possession of their own ticket-inclusive hospitality package in order to gain access into the stadium and corresponding hospitality facility. Each helper or assistant’s hospitality package must be in the same product category as the person they are accompanying.
MATCH Hospitality Asia will not be able to provide special assistance unless requested in writing. Please contact us at enquiries@match-asia.com, quoting your order number in the subject line to request assistance.
Parking passes are made available upon request, are subject to availability and will, unless MATCH Hospitality Asia determines otherwise (at its sole discretion), be allocated on the following basis of:
• One (1) automobile space per match for every four (4) hospitality packages purchased per match or
• One (1) bus space per match for every forty (40) hospitality packages purchased per match.
All parking passes must be requested in writing directly from MATCH Hospitality Asia at enquiries@match-asia.com and remain subject to availability as well as confirmation.
Parking pass requests must be made in writing directly from MATCH Hospitality Asia at enquiries@match-asia.com. Please note that all parking passes:
• are subject to availability and final confirmation by MATCH Hospitality Asia,
• must be specifically requested in writing by the customer, and
• will, unless MATCH Hospitality Asia determines otherwise (at its sole discretion), be allocated on the basis of one (1) automobile space per match for every four (4) hospitality packages purchased per match or one (1) bus space per match for every forty (40) hospitality packages purchased per match.
The ticket and parking pass collection information for the FIFA Intercontinental Cup Qatar 2024™ will be informed in due course. You will be informed of the procedure via email in due course by MATCH Hospitality Asia. In the meantime, you may refer to Section 7 of the Hospitality Sales Regulations for further information regarding delivery/collection of hospitality package components, which include, but are not limited to, your parking pass, if applicable.
Subject to Sections 7.2-7.8 of the Hospitality Sales Regulations, MATCH Hospitality Asia will ensure that parking passes and any other applicable hospitality package components will be made available for collection by the customer at a Hospitality Collection Centre, in accordance with policies to be established by MATCH Hospitality Asia and notified to you by MATCH Hospitality Asia.
Any parking pass which has become damaged in any way and is, as a consequence, unreadable, may not be accepted for admission to, or use at, a stadium. It is the sole responsibility of the customer to immediately notify MATCH Hospitality Asia, in writing at enquiries@match-asia.com, in the event that any ticket or parking pass is delivered or collected in a damaged condition. FIFA and MATCH Hospitality Asia shall not be responsible or liable in any way to a customer or any third party for any lost, stolen, damaged, destroyed, forgotten or mutilated parking pass or other hospitality package component once delivered or collected by the customer.
MATCH Hospitality Asia reserves the right to determine whether to issue replacement parking passes in the event of any occurrence of the circumstances outlined in the Hospitality Sales Regulations, and to determine the conditions which may apply to any such replacements. A police report must be provided and submitted to MATCH Hospitality Asia.
Cars: 2.3m x 4.50m; Buses: 3m x 15m.
Ten (10) car parking passes can be exchanged for one (1) bus parking pass.
Hospitality parking areas are located within walking distance to the stadium. Location and access information will be included in the event information brochure, which is part of the hospitality kit.
There is no drop-off zone in the hospitality parking areas and vehicles will only be permitted to access the parking areas in order to park for the duration of the match.
There is no strict dress code in the commercial hospitality areas. FIFA views ambush marketing in a serious light and we strongly advise that you refrain from wearing clothes or accessories which may be considered to be ambush marketing by prominently displaying any trademarks or logos, or form part of a group wearing the same accessory or clothes. Guests should not bring any promotional, commercial or advertising items inside the stadium or hospitality areas. Additionally, guests should refrain from wearing clothing with prints depicting potentially sensitive topics such as politics or nudity. We ask that all guests consider cultural sensitivity in terms of clothing choices, and we recommend modest, casual attire.
Each match will be subject to stadium policies outlining items that cannot be taken into a match. These are outlined in more detail in the and should be reviewed by all fans before attending any given match. Examples of items prohibited in the stadium include: weapons of any kind or anything that could be used as a weapon, fireworks, flares, smoke powders, smoke canisters, smoke bombs or other pyrotechnics, commercial materials or similar items which could infringe any rights of FIFA for the competition, and other objects which could compromise public safety and/or harm the reputation of the competition.
The best place to meet your guests is within the hospitality area specified on the match ticket.
MATCH Hospitality Asia will not be able to provide any access to customers for their stewards, bodyguards, assistants or staff. To gain entry into the stadium perimeter, as well as the applicable hospitality area, each person (even if they are there as a steward or staff) must be in possession of their own ticket-inclusive hospitality package.
The commemorative gift, which is specific to the hospitality package you have purchased, will be distributed in the hospitality area.
Guests can enter the stadium via general or dedicated hospitality entrances. To enter the stadium security perimeter, guests must have a valid match ticket. An information brochure that is provided closer to the event will contain stadium maps, which will provide detailed information on which entrance will be the most suitable for you and your guests to use.
Once you have entered the stadium using your match ticket, hospitality signage and hostesses will help guide you to the welcome desk of your hospitality area. We advise that you take some time to familiarise yourself with the stadium map in advance of travelling to the stadium. Also, please allow plenty of time to navigate around the stadium.
When you arrive at the hospitality welcome desk, your ticket will be checked and hostesses will provide you and your guests with a hospitality access device, which will allow you to access your corresponding hospitality area. Guests will be required to present a valid match ticket as well as a valid access device to gain access to their hospitality area.
Guests will be provided with an access device, which will give them access to the hospitality area specific to the hospitality package purchased. Guests will not be permitted to visit hospitality areas which do not correspond with their access device.
Re-entry into the stadium is not possible. Each match ticket is only valid for a single entry to the stadium, and any person that presents a ticket that has already been validated will be refused entry by staff at the stadium access point.
No. No lounge, suite or hospitality area can be branded. All branding rights are reserved for FIFA’s partners and sponsors exclusively. Guests should not bring any promotional, commercial or advertising items inside the stadium or hospitality areas, including: banners, signs or brochures with the intention of displaying or distributing them.
No. Hospitality packages cannot be used for any commercial purposes including promotions and advertising campaigns, or as prizes in competitions, lotteries or sweepstakes. Hospitality packages are for the corporate or private use of yourself and your invited guests only, and may not be commercialised or transferred for financial gain. The purchase of hospitality packages does not grant the right to, or permit the customer and/or their guest(s) to exercise any marketing, advertising or promotional activities. The customer shall not, and shall ensure that each of their guests shall not, bring or cause to have brought any promotional, advertising or commercial items of any kind into a stadium or hospitality facility. The customer shall not promote, sell, display or distribute any promotional, advertising or commercial items or services at any stadium or hospitality facility.
MATCH Hospitality Asia is the exclusive hospitality rights holder appointed by FIFA, and the only company licensed to sell ticket- inclusive hospitality packages for the FIFA Intercontinental Cup Qatar 2024™, directly or through its appointed Sales Agents. Packages sold outside of MATCH Hospitality Asia and our authorised Sales Agents cannot include:
(a) events or hospitality services at or within the official stadia grounds, including car parks and designated approach areas, and/or
(b) most importantly, match tickets.
MATCH Hospitality Asia works with a very select group of Sales Agents.
As the exclusive rights holder, with MATCH Hospitality Asia you have the peace-of-mind that you are purchasing only official, legitimate hospitality products. If you have received an offer for hospitality from any company which is not an authorised Sales Agent of MATCH Hospitality Asia or does not direct you to MATCH Hospitality Asia to complete the sale, the company is not authorised to sell ticket-inclusive hospitality or stadium hospitality.
Please beware of such offers, and report companies to: enquiries@match-asia.com.
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Please direct all queries, issues or complaints in relation to the website to enquiries@match-asia.com.
The ‘Frequently Asked Questions’ has been created to support our clients and to help improve the booking service. If you have any other queries, please contact us at enquiries@match-asia.com.
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